Irish-SiMurphy
New Member
- Messages
- 11
First of all i must state that i am very disappointed that i must post here in this manner at all. However i am seeking a resolution and this is my last resort before i may have to take the issue up from a legal standpoint.
I contacted Bobby Hill of Varnyard in early june about buying one of his stunning specimen Extreme Giant tegu's .As i live in Ireland there is not much availability of even regular black and white tegu's and i was immediately interested in one of Varnyards.
So after firing a few emails towards Bobby( to which i got prompt responses) he told me that the cites(exportation) papers would run a total bill of $1350 dollars($1000 for the papers + $350 for the Ex Giant) which is a lot of money for one tegu. On the 13th of June I decided that it was worth while and something which i would own for many years to come so i proceeded with the order. Bobby had told me the papers usually would take about 8 weeks to get which i agreed upon without hesitation as at this stage the young were not even born.
I then left bobby to his own devices and waited for an update on the papers. Since the day after the order i have received two emails from bobby one stating he needed my shipping information on the 29th of june and last email i have received which was on the 21st of july to say he was still waiting on the papers.. I then called Bobby on the telephone as the email i sent on the 16th of august requesting an update was unreturned.. While on the telephone Bobby then informs me that he was waited "over a year" for papers before.. Shocked at this i said ok i will give this a little longer,But had i been informed at the start of this process that i could be waiting for over a year i certainly would not have proceeded. On the 29th of august i again sent Bobby an email stating that i was unhappy to wait a year and hoping that he could speed the process along with no avail or REPLY. I stated in that email that i would give him a couple of weeks to try find a solution i also stated that i understand he is a busy man and may not entirely be at fault for the delay,but that being said it is a service he assured me he could provide without issue.
On the 17th of september I sent Bobby a final email expressing my disappointment at the lack of contact and professional service & also requesting the return of my payment..To WHICH I HAVE RECEIVED NO REPLY!!!
Now i would like to state that i have seen a lot of stunning extreme giant babies on the site which Bobby has produced and sent out to some very happy owners so i am sure you are all very happy with the service. I have never had to post my issue's on a public forum before to try find a resolution as it is not something i do and i have imported everything from cars from japan to rottweilers from Serbia and indeed the USA.
However i am now 14 weeks since i made payment in full and over a month since i received any contact from Bobby.
I have the full email conversation to hand and can post it at anytime should anyone want or need to see it i have posted the record of the payment as proof.
All i wanted out of this was what i was promised my extreme giant tegu within a reasonable timeframe,now i have dealt with governments before on numerous occasions and even the US with importing seamen from a top Rottweiler over there so i know all about how difficult it can be but i find the lack of contact completely unacceptable as i business owner myself i would never treat one of my customers with that lack of respect.
Mr Hill i have given you ample opportunity to contact me and prevent this from becoming public to which you have just ignored me. If you contact me immediately with a resolution I will not post this elsewhere and we can put this issue to bed.
I await your response
Simon Murphy
Transaction Details
Payment Sent
Original Transaction
Date Type Status Details Amount
Jun 13, 2011 Payment To bobby hill Completed ... -$1,350.00 USD
Related Transactions
Date Type Status Details Amount
Jun 13, 2011 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details €965.43 EUR
Jun 13, 2011 Currency Conversion Completed Details -€965.43 EUR
Jun 13, 2011 Currency Conversion Completed Details $1,350.00 USD
Sent to:
bobby hill (The recipient of this payment is Verified)
Email:
[email protected]
Amount sent:
-$1,350.00 USD
Fee amount:
$0.00 USD
Net amount:
-$1,350.00 USD (equals -€965.43 E
I contacted Bobby Hill of Varnyard in early june about buying one of his stunning specimen Extreme Giant tegu's .As i live in Ireland there is not much availability of even regular black and white tegu's and i was immediately interested in one of Varnyards.
So after firing a few emails towards Bobby( to which i got prompt responses) he told me that the cites(exportation) papers would run a total bill of $1350 dollars($1000 for the papers + $350 for the Ex Giant) which is a lot of money for one tegu. On the 13th of June I decided that it was worth while and something which i would own for many years to come so i proceeded with the order. Bobby had told me the papers usually would take about 8 weeks to get which i agreed upon without hesitation as at this stage the young were not even born.
I then left bobby to his own devices and waited for an update on the papers. Since the day after the order i have received two emails from bobby one stating he needed my shipping information on the 29th of june and last email i have received which was on the 21st of july to say he was still waiting on the papers.. I then called Bobby on the telephone as the email i sent on the 16th of august requesting an update was unreturned.. While on the telephone Bobby then informs me that he was waited "over a year" for papers before.. Shocked at this i said ok i will give this a little longer,But had i been informed at the start of this process that i could be waiting for over a year i certainly would not have proceeded. On the 29th of august i again sent Bobby an email stating that i was unhappy to wait a year and hoping that he could speed the process along with no avail or REPLY. I stated in that email that i would give him a couple of weeks to try find a solution i also stated that i understand he is a busy man and may not entirely be at fault for the delay,but that being said it is a service he assured me he could provide without issue.
On the 17th of september I sent Bobby a final email expressing my disappointment at the lack of contact and professional service & also requesting the return of my payment..To WHICH I HAVE RECEIVED NO REPLY!!!
Now i would like to state that i have seen a lot of stunning extreme giant babies on the site which Bobby has produced and sent out to some very happy owners so i am sure you are all very happy with the service. I have never had to post my issue's on a public forum before to try find a resolution as it is not something i do and i have imported everything from cars from japan to rottweilers from Serbia and indeed the USA.
However i am now 14 weeks since i made payment in full and over a month since i received any contact from Bobby.
I have the full email conversation to hand and can post it at anytime should anyone want or need to see it i have posted the record of the payment as proof.
All i wanted out of this was what i was promised my extreme giant tegu within a reasonable timeframe,now i have dealt with governments before on numerous occasions and even the US with importing seamen from a top Rottweiler over there so i know all about how difficult it can be but i find the lack of contact completely unacceptable as i business owner myself i would never treat one of my customers with that lack of respect.
Mr Hill i have given you ample opportunity to contact me and prevent this from becoming public to which you have just ignored me. If you contact me immediately with a resolution I will not post this elsewhere and we can put this issue to bed.
I await your response
Simon Murphy
Transaction Details
Payment Sent
Original Transaction
Date Type Status Details Amount
Jun 13, 2011 Payment To bobby hill Completed ... -$1,350.00 USD
Related Transactions
Date Type Status Details Amount
Jun 13, 2011 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details €965.43 EUR
Jun 13, 2011 Currency Conversion Completed Details -€965.43 EUR
Jun 13, 2011 Currency Conversion Completed Details $1,350.00 USD
Sent to:
bobby hill (The recipient of this payment is Verified)
Email:
[email protected]
Amount sent:
-$1,350.00 USD
Fee amount:
$0.00 USD
Net amount:
-$1,350.00 USD (equals -€965.43 E