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problem with private messages

Discussion in 'Site Feedback and Help' started by BatGirl1, Apr 1, 2013.

  1. BatGirl1

    BatGirl1 Active Member 1,000+ Post Club

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    I'm having a problem with private messages, as I keep getting emails to my actual email saying I have reached my quota and must delete some to receive any pms. The problem is, I have deleted everything in all of my folders. I tried this through both tapatalk and going into the site through the internet browser in the regular way. It's saying I have 0 messages in any of my pm folders yet I continue to get the "reached quota " message and people can't seem to pm me. :/
  2. laurarfl

    laurarfl Moderator 5 Year Member 1,000+ Post Club

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    Did you pm or email Josh?
  3. BatGirl1

    BatGirl1 Active Member 1,000+ Post Club

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    No i didn't because i thought maybe it was just a glitch or something that maybe others had experienced (?) Didn't want to bug anyone if it was something on my end that I was maybe doing wrong. I did go on the regular site instead of through tapatalk, to see if i was full in the 'trash ' box , but everything says 'empty ' and 0 so.... :/ but i still had that email message of "reached pm capacity " when I only had one inbox message in there. Hmmmm....
  4. Dubya

    Dubya Active Member 1,000+ Post Club

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    I thought it may be your trash bin. I guess not.
  5. Josh

    Josh Administrator Staff Member 5 Year Member 1,000+ Post Club

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    If your trash folder is empty PM me and I'll look into it
  6. BatGirl1

    BatGirl1 Active Member 1,000+ Post Club

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    Ok josh.yes it's saying everything is empty but ... i keep getting those emails that people are trying to pm me but can't.
  7. Josh

    Josh Administrator Staff Member 5 Year Member 1,000+ Post Club

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    That usually happens when you don't empty the trash folder
  8. BatGirl1

    BatGirl1 Active Member 1,000+ Post Club

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    When I'm on my phone (which is 99% of the time) using the tapatalk app for TeguTalk, there is no trash folder. I did see it on the regular site, but all my folders (including trash) were saying 0 . Weird.